Treating Customers Fairly

At Funding Bay Ltd, we are dedicated to providing our customers with the best possible standard of service. We are pleased to support the Financial Conduct Authority initiative ‘Treating Customers Fairly’.

We are committed to ensuring the fair treatment of customers and in doing so, we follow the FCA’s consumer outcomes policy. The outcomes are as follows:

Outcome 1: Consumers can be confident they are dealing with firms where the fair treatment of customers is central to the corporate culture.

Outcome 2: Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.

Outcome 3: Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.

Outcome 4: Where consumers receive advice, the advice is suitable and takes account of their circumstances.

Outcome 5: Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.

Outcome 6: Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.
These remain at the core of our business to ensure fair outcomes are achieved for our clients.

Complaint

We take complaints seriously at Funding Bay. If you are unhappy with our service, we want to know. We aim to resolve any client complaints and provide a high quality client service. Below are the three ways you can reach us.

How to complain:

In terms of response time, we aim to reply within three working days. On the other hand, this may not be the case with every complaint, but we acknowledge the complaint as promptly as possible. We use all complaints to support and improve our client’s satisfaction.  

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